ph265 Privacy Policy

This Privacy Policy ("Policy") describes how ph265 ("ph265," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the ph265 online gaming platform available at https://ph265.net and all associated services, mobile applications, and features (collectively, the "Platform").

ph265 is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy is designed to comply with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the Platform, whether submitted directly by you during registration, collected automatically through your use of the Platform, or obtained from third-party sources in accordance with applicable law. It should be read together with our Terms and Conditions and Responsible Gaming Policy.

ph265 collects personal information through several channels. The categories of personal data we collect include, but are not limited to, the following:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city, province, and ZIP code), email address, and mobile number.
• Identity Verification (KYC) Documents: Government-issued identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID), proof of address, and proof of payment method, as required for account verification and anti-money laundering compliance.
• Financial Information: Payment method details (e.g., GCash account number, PayMaya account, BPI or BDO bank account details, Metrobank account), deposit and withdrawal transaction records, and account balance history.
• Communications: Records of your correspondence with ph265 customer support, including chat transcripts, email exchanges, and support ticket histories.
• Preferences and Settings: Responsible gaming limits you set, notification preferences, and language or display settings.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, wagering patterns, login timestamps, and navigation paths within the Platform.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies as described in Section 6 of this Policy.
• Geolocation Data: Approximate geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.

2.3 Information from Third Parties

• Identity verification and fraud prevention data from licensed KYC and AML service providers.
• Payment processing data from authorized payment gateway partners (e.g., GCash, PayMaya, and banking partners).
• Publicly available information used to verify your identity or assess risk in accordance with applicable regulations.

ph265 uses the personal information we collect for the following purposes:

ph265 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.

Under the Philippine Data Privacy Act of 2012, ph265 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or participating in optional features of the Platform.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms and Conditions you have agreed to, including account creation, game access, and financial transaction processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Where processing is necessary for ph265's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
• Vital Interests: In exceptional circumstances, where processing is necessary to protect your vital interests or those of another person, such as in cases involving responsible gaming interventions.

ph265 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other authorized payment processors, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Partners: Licensed KYC and AML service providers engaged to verify your identity and comply with anti-money laundering regulations.
• Game Software Providers: Third-party game developers and live dealer studios whose games are available on the ph265 Platform, to the extent necessary to deliver game services and maintain game integrity.
• Technology and Infrastructure Partners: Cloud hosting providers, cybersecurity firms, and IT service providers who support the operation and security of the ph265 Platform, all bound by strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory mandate.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by ph265, subject to professional confidentiality obligations.

All third parties with whom ph265 shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

ph265 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit the ph265 Platform.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences, such as language settings, responsible gaming limits, and display preferences, to provide a more personalized experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform, including pages visited, session duration, and navigation paths. This data helps ph265 identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the Platform.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph265 Platform. For more information on managing cookies, refer to your browser's help documentation.

ph265 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Active Account Data: Retained for the duration of your account's active status and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended) and its implementing regulations.
• KYC and Identity Verification Documents: Retained for five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for ongoing dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, ph265 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where anonymization is not technically feasible, data will be securely destroyed.

ph265 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect your information against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the ph265 Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized ph265 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Firewalls and Intrusion Detection: ph265 employs enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring to protect our infrastructure from external threats.
• Penetration Testing: Regular third-party security audits and penetration tests are conducted to identify and remediate vulnerabilities in our systems.
• Incident Response: ph265 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ph265 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
• Secure Payment Processing: All financial transactions are processed through PCI-DSS compliant payment gateways. ph265 does not store full payment card numbers on its servers.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph265. ph265 is committed to facilitating the exercise of these rights promptly and without undue burden:

To exercise any of the above rights, please submit a written request to our Data Protection Officer at the contact details provided in Section 14. ph265 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request to protect against unauthorized access to your data.

Please note that certain rights are subject to limitations under applicable law. For example, ph265 may be required to retain certain data for regulatory compliance purposes even where a deletion request is received.

The ph265 Platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gaming regulations applicable to casino-style online gaming. ph265 does not knowingly collect personal data from individuals under the age of 21.

ph265 employs age verification measures during the registration process and may request government-issued identification to confirm that players meet the minimum age requirement. Any account found to be held by a person under 21 years of age will be immediately suspended, and all associated personal data will be deleted in accordance with our data retention procedures, except where retention is required by law.

ph265 supports the use of parental control software to prevent minors from accessing online gaming platforms. We encourage parents and guardians in the Philippines to take proactive steps to protect minors from exposure to online gambling content.

ph265 primarily processes and stores personal data within the Republic of the Philippines. However, in certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located in other countries, including but not limited to cloud infrastructure providers and game software suppliers operating internationally.

Where such international transfers occur, ph265 ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with international service providers that incorporate data protection standards equivalent to those required under Philippine law.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Implementing contractual clauses that bind international recipients to handle your data in accordance with the Data Privacy Act of 2012.

By using the ph265 Platform and consenting to this Privacy Policy, you acknowledge and agree to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

The ph265 Platform may contain references to or integrations with third-party services, such as payment gateways (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. When you interact with these third-party services, you may be subject to their own privacy policies and terms of use, which are separate from and independent of this Privacy Policy.

ph265 is not responsible for the privacy practices, data handling procedures, or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ph265 Platform.

ph265 does not endorse or make any representations about third-party services, and our inclusion of payment or game provider integrations does not imply any affiliation beyond the specific service relationship described in our Terms and Conditions.

ph265 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made to this Policy, ph265 will notify registered players through one or more of the following methods:

• Email notification to the address registered on your ph265 account.
• A prominent notice displayed on the ph265 Platform upon your next login.
• Publication of the updated Policy on this page with a revised "Last Updated" date at the top of the document.

Your continued use of the ph265 Platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the Platform and may request account closure in accordance with our Terms and Conditions.

ph265 encourages you to review this Privacy Policy periodically to stay informed of how we are protecting your personal data. The most current version of this Policy will always be available at https://ph265.net/privacy-policy.

ph265 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our DPO using the details below.

If you are not satisfied with ph265's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last reviewed and updated on January 1, 2026. ph265 thanks you for trusting us with your personal information. We remain committed to protecting your privacy and providing a safe, secure, and enjoyable gaming experience for all Filipino players.